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Quick How-To: Scheduling Appointments Through Mexitel

As of June 2021, the way to schedule an appointment through Mexitel has changed. The site got a facelift, and the process to schedule an appointment has changed. If you created an account with them before June 2021, it’d no longer be valid. Instead, you will need to create a new one.

Let me walk you through the steps since some translations aren’t available, and it can be a little cumbersome. I’ve broken up the steps into Part 1 and Part 2. Part 1 walks you through the process of creating an account. Part 2 walks you through actually scheduling an appointment with a Mexican consulate. If you don’t want to schedule an appointment at the moment, you’ll only need part 1.

Let me tell you something; this site and its appointment scheduler give you a taste of how things work in Mexico. Patience is the key when you’re dealing with anything regarding legalities. Mexicans love procedures and paperwork. Finding appointments can still be challenging at some consulates, and unfortunately, I don’t see this changing soon. In some cases, you’ll have better luck getting an appointment by being a walk-in. But if you prefer to handle most things on your own or are simply interested to know how things are done, then this how-to article is for you! Processes like this are one of the main reasons I recommend working with an immigration facilitator who will do ALL of this for you.

Let me walk you through it.


Create an account

First, go to the site Click on “crear cuenta”

Translate to English

On the top-right corner, there is a drop-down under “idioma”. Click on it, and select EN. This stands for English. When you click on “EN” the site with translate to English.

Choose Your Country From The Drop Down

Under “Country” you should look for “Estados Unidos de America”. This is the United States. If you are applying for a different country, you should know the site doesn’t have the countries translated to their name. The countries are in Spanish.

Only First and Last Name Are Required

It is common to register your children with both their father’s and mother’s last names in Mexico. Since this is not common in most other countries, the mother’s last name is not a required field. You will only need to fill out your first and last name.

Make Sure Your Country Code Is Correct

Under primary and alternate phone numbers, you should keep in mind it will default to Mexico’s country code. (52) If your phone number is from the U.S. it should be a +1. Look up United States on the drop-down. If you are applying from a different country, select your country code from the drop-down.

Set Your Password

Your password must be between 12 and 45 characters long. It should have at least one upper case and one lower case letter. It should also have one non-alphanumeric character. For example * , & , # , ^, ! , ?

Validate Your Account

To finalize your account creation, you will need to verify your account. You should receive an email like the one below. Click the link after “validate your account”. If you’re not looking to schedule an appointment right now, this will be your last step for now. Otherwise, there’s a part 2.


Proceed to Schedule Your Appointment

Once you click the link in your email, you will be redirected to this screen below. Click on “Schedule” to look up available times and dates at the Mexican consulate you registered on your account. If you don’t want to schedule an appointment at this time, you can close out of this screen. If you wish to schedule an account in the future, you will need to visit and login with your information.

Select Your Consulate

In most cases, you don’t need to visit the Mexican consulate nearest you to process a residency visa. Most Mexican consulates, with few exceptions, allow people from other states to schedule appointments. To change the Mexican consulate you wish to schedule an appointment with, select the state under “Estado” and the city under “Oficina Consular.” (see example below)

If you make a mistake at any point, all you have to do is click on “Cancelar” and it will start the process for you from the beginning.

More Information About You

Once you have selected the consulate you wish to make an appointment with, you’ll need to fill out more information on the person who will be visiting the consulate. Once you have filled this potion out, you have to click on “Verify”

Below the image, I’ve included the translations for each field.

  • Nombre= Name
  • Primer Apellido= Last Name
  • Segundo Apellido= Mother’s Last Name (you don’t need to fill this part out if you do not have this in your passport)
  • Fecha de nacimiento= Date of Birth (the format is YYYY/MM/DD)
  • Sexo= Sex
    • Femenino= Female
    • Masculino= Male
  • Nacionalidad= Nationality
  • Estado Civil= Marriage Status
    • Soltero= Single
    • Casado= Married (if you select this option, you’ll get a message on adding your last name to your passport. Select No. This doesn’t apply to you)
    • Viudo= Widowed
    • Union Libre= Common Law
    • Divorciado= Divorced
  • Lugar de nacimiento = Birth Place
    • All countries are in Spanish. For USA look up “Estados Unidos”
    • Estado= State
    • Condado= County
    • Localidad= Locality (not a required field)

Do you have a Mexican Passport or Consular ID?

Most people do not have a Mexican passport or consular ID. Therefore, click “No” on this option. Once you are done, select Verify. Otherwise, you cannot proceed. Then click on “Continuar” to continue.

Select The Reason For Your Appointment

To process a residency visa, you should select “visas.” Example below. Once you are done, select “Agregar.” Please note not all consulates process residency visas. If it is not an option, the consulate either does not have appointments available or it doesn’t offer this service.

Select The Type Of Procedure (Tramite)

When you are intending to initiate your residency visa, you should select “Sin permiso del INM” under “Tipo de Tramite. This means you don’t have permission from INM which is Mexico’s Immigration Authority.

Select The Type of Visa You Are Applying For

Depending on the type of visa you are applying for, you will have to select it from the drop-down under “Sub tipo de tramite.” You should select either “Residente Temporal” (temporary resident) or “Residente Permanente” (permanent resident). Click on “Continuar” to continue.

Additional Details

The Mexican consulate would like to know if the person requesting an appointment is handicapped, is naturalized,

Your Contact Information And Emergency Contact

I know this will seem a bit redundant at this point, but you need to fill out your contact information once more. Additionally, the Mexican consulate will also need an emergency contact. Below the example, I’ve included the translations for each field:

  • Domicilio= Address
  • Pasi= Country
  • Codigo Postal= Zip Code (if you live in the U.S., you can enter your zip code and click on “Buscar.” This will auto-populate your state and county fields.
  • Estado= State
  • Condado- County
  • Colonia= City
  • En case de emergencia avisar a= In case of emergency contact
  • Nombre= Name
  • Primer Apellido= Last Name
  • Segundo Apellido= Mother’s Last Name (not a required field. Do not fill out if you do not have 2 last names on your passport)
  • Correo electronico= email address
  • Telefono principal= Phone number (for U.S. phone numbers, select United States or the +1 area code)
  • Telefono adicional- additional phone number
  • Es la misma direction del solicitante?= Is the address the same as the applicant?

Click on “Continuar” to continue

Select A Time and Date Available

Not all consulates will have times and dates available. I suspect that with the rollout of this new interface, the Mexican consulates will slowly add in more appointments to their calendars. If the consulate you select has a time and date available, it’ll show it on the calendar below in either green (high availability) yellow (low availability) or orange (almost no availability). (see below)

Unfortunately, some consulates don’t have a lot of availability. I have found that you have to check at various times of day and every day. If there is no availability, the calendar date will be empty. The Mexitel system also doesn’t have a way to cancel or reschedule an existing appointment. So I suspect that is another reason why some consulates have little or no availability on their already limited schedule.

If you are having trouble finding an appointment at a Mexican consulate near you, I would love to know! Please comment below and let me know your experience with this new interface. I will update this post as soon as I know more about which consulates are easier to schedule than others. I would truly appreciate your input.

Don’t forget to check out my recent post about income requirements to qualify for residency in Mexico.

Mariana Lange

Mariana Lima-Lange was born in Mexico and immigrated to the U.S. when she was a child. She spent every summer visiting family throughout Mexico and is very knowledgeable about Mexican culture, lifestyle, and traditions. She is fluent in both Spanish and English.

Reader Interactions


  1. Heather Goulet says

    I have followed your instructions completely and it will not let me verify. Registration was successful and validated but it states that there is no person under my name registered so will not let me verify. Is there something I am doing wrong?

    • Mariana Lange says

      Hi Heather,
      Sorry you can’t verify your account. But without seeing exactly what you are doing on your end it’s hard for me to know what the problem could be.
      Perhaps you could email me some screenshots?

  2. Kat says

    Hi Mariana,

    Thank you for the guide. When I am to select Visa Services, I cannot choose any of the option and proceed.

    -On trip de tramite – only option is “Con permiso del INM (validacion via servicio web con el INM) ”
    -Sub tip de tramite – cannot choose
    -Besides no. pasaporte it indicates a text field “*appointment.stepTwo.secction1.nud:”

    Can you help me?

    • Mariana Lange says

      Hi Kat! I’m sorry- without knowing a few things like
      -which consulate you are trying to book at
      -What error messages you are getting
      -Or what parts are not filled out correctly

      It’s impossible for me to know why you’re not getting an option to book. I would suggest working with one of our immigration facilitators who can not only book your appointment at the Mexican Consulate but will also help you every step of the way to get you a residency visa.
      It’s all part of our Online Course

    • Ethyl Ubac says

      Have you find out what to do on this one? Having the same problem

    • Ethyl says

      Have you find out what to do on this one? Having the same problem

  3. Gaston says

    Hi. How can I can I cancel my appointment or how can I reschedule it?

    • Mariana Lange says

      You can’t reschedule or cancel. You have to wait for that appointment to pass and try to schedule a new one

  4. Sharlene says

    Hi, I’m a filipina and I want to have a tourist visa in Mexico, i already register an account in mexitel, can you tell me what should i choose in the part when they ask what type of procedure? (tramite)

    Thank you

  5. Suhas says

    I am not getting the option sin permiso del INM. I AM ONLY getting the option con permiso del INM what should I do now?

  6. Suhas says

    I am an Indian citizen in belize. I need a tourist visa for mexico.I am not getting the option sin permiso del INM. How do I get that option

  7. Sharlene says

    Hi, thank you so much for your post, it helps me a lot. Can you also post a guide for tourist visa? I’m a Filipina and I’m having difficulty in securing a schedule for tourist visa. Hope you can help me. Thank you so much.

  8. Sandra v says

    This is extremely frustrating, your article was on point. I can’t get an appointment with the San Jose California Mexican consulate so I’m just going to hope for the best and walk in.

    • Mariana Lange says

      I know it’s frustrating to get a consulate appointment. Were you able to walk in and get one?

  9. Annette M McDonald says

    I have registered but when I go to set up appointment it says there is no record of that office. I am trying to set up an appt. in Quito, Ecuador.

    • Mariana Lange says

      Then that means the office in Quito is not accepting appointments

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